Customer service

Thank you for your interest in Rocaflor's webshop! Click here to register as a new customer.

To place an order, you must first log in. Click here to go to the login screen or to register.

Rocaflor's webshop is open 24 hours a day, seven days a week for orders & quotation requests.

Rocaflor BV Meerlandenweg 58, 1187 ZR in Amstelveen:

Showroom/office and distribution opening hours:

Business days: Monday-Thursday from 08:30-16:30. Friday from 08:30-14:00. (Sat/Sun closed)

Please visit by appointment; sales@rocaflor.com or (+31)20-6404880.

Shipping your order is possible in several ways. Click here for more information and rates.

It is possible to track your parcel shipment via our carrier. The 11-digit parcel number can be found on the invoice that you received by e-mail from Rocaflor.

If you notice any breakage on/in your parcel shipment; report this - if possible - immediately to the driver. Take photos of the parcel and the damaged/broken items. Then please send us an e-mail to sales@rocaflor.com, the photos and an overview of the damage.

In some cases we can replace broken parts. For conditions and possibilities, please contact us by phone (+31)20-6404880 or email sales@rocaflor.com.

Of some items such as within the home textiles collection, rugs, we have samples in stock. These are available against payment. If you subsequently make your purchase in relation to the purchased sample, the cost of the sample will be deducted from your purchase. You can of course keep the sample - if you wish - for subsequent purchases. If you would like a sample, please contact us.

International Bank Account Number (IBAN) is:

Rabobank Schiphol Region: NL27 RABO 036.75.13.072 in the name of Rocaflor B.V.

Under the login screen, you can click that you have forgotten the password. By entering your e-mail address, you will receive a new password by e-mail. Via "my account" you can change your details if you wish.

Click here to go to the login screen.

Click here to view the general terms and conditions.

We regret the fact that you have a complaint about Rocaflor. We kindly ask you to contact us by phone (+31)20-6404880 or by email; sales@rocaflor.com, so that we can guide you through this.